Shipping policy
Shipping Policy
At Trichovia, we are committed to delivering your order safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped out immediately. Please note that orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery times depend on your location:
- South Africa: 5–10 business days
- International: 7–15 business days
Please note that shipping times are estimates and may vary due to customs, courier delays, or high demand.
Shipping Costs
Shipping fees are calculated at checkout based on your location.
We may offer free shipping on selected promotions or bulk orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. Please allow 1–3 days for tracking information to update.
Delays & Issues
While we strive to meet all delivery estimates, delays can occasionally occur due to factors beyond our control. If your order is significantly delayed, please contact our support team for assistance.
Incorrect Address
Please ensure your shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Trichovia is not responsible for lost or stolen packages confirmed as delivered by the courier. If you experience this issue, please contact the courier service directly.